Customer-oriented Customer Service Agent Cover Letter Example

Dear Ms. Wright,

I am the applicant to fill the position of Customer Service Agent for First Merchants Corporation.

I have the experience you seek and customer service skills that your company needs to make a good impression and to help keep the consumers coming back. I always greet customers soon upon seeing them and thank them for their business while inviting them back when checking them out.

I maintain a friendly and pleasant attitude at all times and go that extra mile to inform customers about any promotions or discounts that I feel they may be interested in. This not only encourages more sales but it makes customers feel special because you are taking the time to give them information that can be useful to them.

On those occasions when the consumer is not satisfied or has a concern, I have the training needed to deal with their problem in a professional and very polite manner. I have the ability to find a solution that is in compliance with company procedures and that makes the customer happy.

I have the ability to learn about the products you sell as well as the procedures and policies associated with your company. I can answer questions for customers concerning the products sold, billing or just provide them with general information about your products.

I also have the skills needed to keep track all of the calls and inquires that I handle. My goal is to be the best Customer Service Agent around. I can do this by building a long-term relationship with the customers that will keep them coming back while helping your company meet its sales objectives.

Please call (555)-555-5555 to set up an interview.

Respectfully,

Your Signature

Doris Moore

Enclosure: Resume