Resourceful Guest Service Agent Cover Letter Example

Dear Ms. Allen,

I am applying for the position of Guest Service Agent Fontainebleau Resorts and I hope that you will consider me for this position.

My goal is to secure a position with a well-known establishment such as yours while I pursue my degree in hospitality. While in high school, I worked part-time at a small hotel where I greeted and checked in the guests. If they had any special requests such as a courtesy calls, I logged this immediately before they left the office. I always thanked guests for choosing our hotel and expressed our desire to make their stay a pleasant one.

If the guests needed help with their luggage or assistance finding their room, I assigned someone to assist them with their needs. I answered phones, made reservations and provided callers and guests with information concerning their stay at the hotel such as room rates, check in/checkout times and availability.

I always responded to the guests in a friendly and upbeat manner and worked hard to resolve any issues they had right away. I believe that customer service is vital in the success of a hotel because people want stay where they don’t feel welcome.

I get along well and can work with anyone. I am responsible and I have the ability to follow the procedures and rules set forth by your hotel. I am energetic and know how to motivate others to provide excellent service.

I am working towards a career in the hospitality business and working for your establishment would be a great start. I know that I can provide your guests with the quality service they expect and deserve and I hope to meet with you soon.

You can contact me by calling (555)-555-5555.

Respectfully,

Signature

Richard Catanzaro

Encl: Resume