A training specialist works in the human resources department of a larger company, and oversees orientation and training of new and existing employees. The job description of a training specialist requires excellent communication skills, a firm knowledge of company policy and procedure, and the willingness to conduct local and national travel to visit satellite offices.
Position Description
A training specialist conducts orientation sessions for new hires, trains seasoned employees in the use of new software or implementation of new company policy, manages training workshops, and devises new ways to improve company procedures.
Essential Duties and Responsibilities of a Training Specialist
- Meets with CEOs or clients to determine the goals and mission of a company.
- Carefully studies all company procedures and policies.
- Provides introductions and orientations to newly hired employees.
- Trains employees in the use of phone systems and office equipment.
- Explains and models the use of company software and hardware.
- Trains existing employees in the use of new office equipment.
- Conducts and oversees safety training sessions.
- Implements customer service training programs.
- Explains new company procedures and policies when necessary.
- Holds office training workshops and refresher courses for established employees.
- Studies ways to improve the efficiency and effectiveness of company procedures.
- Attends national training conferences.
- Addresses employee questions about policy and procedures.
- Conducts performance reviews of individual employees or satellite offices.
- Writes up detailed performance reports and submits these to company CEO or director.
Required Knowledge, Skills and Abilities
- Demonstrates detailed knowledge of company’s missions, goals, and procedures.
- Possesses strong leadership skills.
- Communicates clearly and effectively.
- Possesses strong public speaking skills.
- Demonstrates ability to read, interpret, and explain instructional manuals.
- Possesses specific knowledge in a company or client field, such as IT, customer service, or sales.
- Exhibits strong interpersonal skills.
- Possesses strong writing abilities.
- Demonstrates patience.
- Is capable of remaining calm when working with frustrated employees.
- Exhibits the ability to think creatively to devise new and more efficient training strategies and office procedures.
- Is willing and able to travel frequently.
- Demonstrates familiarity with Microsoft Word, Power Point, Excel, and Outlook.
- Maintains a professional but friendly and outgoing demeanor.
- Works well with a variety of different individuals.
- Pays close attention to detail.
- Demonstrates strong organizational skills.
Education and Experience
A training specialist holds a Bachelor’s Degree in Business, Business Administration, IT Management, or a field related to the specific company at which they are employed. Many training specialists also hold Master’s Degrees. Trainers are also expected to have several years of work experience within their field of training expertise.
Work Environment
A training specialist splits working hours among a number of different locations. Time is spent in an HR office, designing and researching training strategies, though the bulk of working hours are spent at different company offices and locations, overseeing the training and orientation of various employees. Local and national travel is typically required to conduct office visits and workshops, and to attend national training conferences.
Salary
The average salary for a training specialist is $46,000. Salaries range from $35,000 to $65,000 depending on years of experience and company profile.
