Call Center Manager Responsibilities and Duties

Manage and monitor all activities of a call center on a daily basis.

Ensure customer inquiries are answered promptly.

Assist and support call center staff in handling customer traffic.

Mentor, guide and assist call center staff to achieve set goals and objectives.

Schedule and monitor all call center activities.

Handle training issues of call center personnel.

Ensure compliance of established procedures and regulations.

Manage, upgrade and update customer databases.

Manage financial activities of a call center within the budget limits.

Review results with management and identify training needs.