Hotel Apology Letter to Guest

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Hotels are a major part of the service industry. When you run a hotel, you want to make sure that each guest is treated respectfully, getting the best possible service. Since word of mouth is an important part of advertising for hotels, especially smaller chains, you never want a guest to leave unhappy. When there is a problem with a guest, sending a hotel apology letter to guest will help smooth things over with the guest. Such a small gesture will go a long way to aid in retaining the esteem of the guest.

Format and Content

When you send a letter from a business, it is important to use a formal format. The hotel apology letter to guest format should also include content that cites the problem at hand, discusses how you intend to fix it, and an assurance that it will never happen again. You can also include some discounts or offers to the guest as a means of atoning for the problems caused at your establishment.

Sample

When Kellie arrived for her stay at Hotel Eucalyptus in San Diego, she found that her reservation had been canceled and there was no room for her. Everything was eventually sorted out, but the hotel manager still sent Kellie this hotel apology letter to guest because of the problems Kellie encountered during her stay.