Restaurant Apology Letter

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When a restaurant has bad service, has a complaint about its food or experiences other customer problems, a restaurant apology letter can help to fix any ensuing problems. Restaurants thrive on their reputation, so if you have dissatisfied customers, you should do what you can to assuage the situation. You may not get a good review out of them, but at least they will have something nice to say about you after they have received your letter. Everyone appreciates receiving letters, especially when they have been wronged.

Format and Content

In your letter, you should include information about the complaint or situation. Additionally, the restaurant apology letter format should detail how you choose to fix the problem for the future, along with how you will ensure it will not happen again. The writing should be formal with a heartfelt and sincere tone. Furthermore, you should make sure it sounds personal, so that the customer knows you are sorry and care about what occurred. You may also want to include an offer or discount for the next time they visit your restaurant as a gesture of apology.

Sample

When a customer found a cockroach in his food, the manager of the restaurant made sure to write this restaurant apology letter sample. Although it did not fix the immediate problem, the customer appreciated the gesture. When he told people about the restaurant in the future, he would tell the story of the cockroach, but he always ended the story with the letter and how much he appreciated the restaurant’s manager for the gesture.