Virtual Customer Service Agent Resume

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Here is the Virtual Customer Service Agent Resume example:

Tate Garrett

3206 Chestnut Hill Ave

Deltona, FL 32738

[email]

Job Objective Seeking a position as Virtual Customer Service Agent where I can utilize my knowledge and experience in reputed organization.

Work Experience:

Virtual Customer Service Agent, May 2004 – Present

ACD Direct, Deltona, FL

Contacted customers concerning scheduled service calls.
Managed dispatch duties as a substitute.
Determined service outages and maintained customer information.
Acquired and maintained up-to-date client product knowledge.
Provided information to various clients on services and enhancements.
Assigned to receive, transmit, route, and relay service call information to transmit directly to the service technician.

Virtual Customer Service Agent, March 2002– April 2004

Volt Information Sciences, Deltona, FL

Used computer terminal to access customer information and conveyed necessary information to customers.
Answered customer questions and provided accurate billing information.
Communicate effectively on the radio and over the telephone with customers and co-workers.
Promptly resolved customer problems and complaints.

Summary of Qualifications:

Remarkable experience in providing excellent customer service
Expert in recording customer information and inquiries
Skilled in processing all aspects of Personal Lines business
Proficient with MS Office software (Outlook, Word, Excel)
Strong diplomacy and teamwork skills
Excellent oral communication and problem solving skills
Ability to work independently and resolve site issues
Remarkable ability to listen and respond effectively to repetitive questions

Education

Associate Degree in Customer Service Support, Highland Community College, Highland, KS