Technical Support Consultant Resume

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Here is the Technical Support Consultant Resume example:

Katie Duggan

2120 Old Earhart Rd

Lilburn, GA 30047

(555)-555-5555

[email]

Job Objective To obtain a Technical Support Consultant position and to contribute to the success and reputation of the company.

Areas of Excellence:

Remarkable customer service experience with in a technical solutions environment
Huge knowledge of software industry and UNIX
Deep knowledge of network monitoring and networking
Familiarity with database, PHP, Java, JMX and XML site development
Amazing ability to communicate technical information
Superior communication skills

Professional Experience:

Technical Support Consultant

Mega, Lilburn, GA

August 2005 – Present

Handled requests for assistance.
Reviewed client systems with tools.
Managed problems with all products.
Formulated decisions on escalation.
Maintained records of problem resolutions.
Imparted solutions to reduce help desk calls.

Technical Support Consultant

Paypal, Inc., Lilburn, GA

May 2000 – July 2005

Established ideas to streamline processes.
Corresponded with other internal groups.
Imparted training initiatives to Technical Support Staff.
Aided call queue management.
Evaluated recommending system design.
Executed system integration tasks.

Education

Bachelor’s Degree in Computer Science

Southern Arkansas University, Arkansas, AR