Detail-oriented Desktop Support Manager Resume Example

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Here is the Detail-oriented Desktop Support Manager Resume Example:

George Hernandez

250 Tassett Court

Deming

NM, 088030

(555)-555-5555

[email]

Objective Seeking the position of Desktop Support Engineer where my demonstrated software and technical skills as well as knowledge in PC Hardware, Windows OS, and Antivirus Systems will be fully utilized to help the company achieve its goals and objectives.

Education

Master of Science, Engineering, 2002

Cornell University

BS in Computer Science Engineering, 1998

Cornell University

Skills:

Strong familiarity with different operating systems and antivirus systems
knowledgeable in PC hardware and Windows OS
Expert in Remote Facility ManagementSupport and Troubleshooting
Skilled in Helpdesk Management
Expert in Disaster Recovery Planning & Microsoft Office Suite
Knowledgeable in User Support and Infrastructure Data/Voice
Resourceful and result-oriented worker

Professional Experience:

Sr. Desktop Systems Manager, 2008-present
Health Care, Inc., Deming. NM

Responsibilities:

Consolidated HTML email system to a single server.
Centralized the company’s Helpdesk system to promptly duress issues.
Implemented company-wide infrastructure in monitoring the system

Jr. Desktop Support Manager, 2005-2008
H. Group Holding, Inc., Deming. NM

Responsibilities:

Supervised and Assisted in VOIP, Cisco routers and switches, category 6 and fiber optics.
Designed and managed all territory computer rights, shares and printers
Administered efficient coverage of protection using Symantec Anti Virus and Black Ice firewall protection.

Desktop Support Manager, 2002-2005
H. Heller & Co., Inc., Deming. NM

Responsibilities:

Consolidated HTML email system to a single server.
Centralized the company’s Helpdesk system to promptly duress issues.
Implemented company-wide infrastructure in monitoring the system

Jr. Desktop Support Manager, 2005-2008
H. Group Holding, Inc., Deming. NM

Certifications and Affiliations

IBM Basic Blue for Managers

GCNA Certification

Windows NT Administration & Installation Net+ certification