Desktop Support Technician Resume

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Here is the Desktop Support Technician Resume example:

Stephanie Ross

1213 Columbia Road 61

Charlottesville, VA, 22901

(555)-555-5555

[email]

Objective Secure a challenging position as a Desktop Support Technician in a growing organization.

Summary of Skills:

Sound knowledge of operating systems ( Windows versions, MAC, Linux)
Able to set up local and WAN networks as per the need of the particular group of users
Proficient in Microsoft Office Suite (Excel, Microsoft Power Point, Microsoft access)
Ability to communicate technical solutions to non-technical users

Work Experience:

Desktop Support Technician, August 2005 to till date

World IT Solutions, Charlottesville, VA

Provided technical assistance on WAN via face-to-face and telephone contact on both computer and Macintosh systems.
Provided advanced technological assistance to attend incoming calls by using IT Helpdesk handset or remote desktop assistance.
Configured, formatted and maintained PC desktops, laptops, local printers, peripheral devices, and associated software.
Resolved technically oriented user problems.
Liaised with appropriate users and IT staff regarding resolutions.
Performed product hardware, software and services evaluations and repaired and replaced hardware and software.

Desktop Support Technician, May 2000 to July 2005

MissionStaff, Charlottesville, VA

Installed, examined and troubleshot computer hardware and updated software.
Performed hardware and software maintenance duties and other activities.
Utilized call tracking system to update, track and shut helpdesk calls.
Provided basic application and software guidance to the customers.
Configured, installed and maintained network printers.
Setup print server and ensured connectivity with end-users.
Resolved hardware failures and configured printer settings.

Education

Bachelor’s Degree in Computer Science, University of Cincinnati, Cincinnati, OH