Front Office Executive Resume

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Here is the Front Office Executive Resume example:

Helen Mitchell

609 West Main Street,

Bloomington,

IL, 61701

(555)-555-5555

[email]

Summary

A people-oriented person with a happy disposition in life; has engaged self in tasks that dealt with business development activities, mapping of new market segments, sourcing out of new accounts and opportunities, relationship-building, customer service and guest-relations; can work well with different people from all levels and has a very optimistic view in life; can drive people and motivate them towards a common goal; highly organized and can work with minimal supervision.

Professional Experience:

Front Office ExecutiveJanuary 2007 – Present

Dallas Hilton, Dallas, California

Responsibilities:

Functioned as a receptionist wherein initial front office operations with clients are done.
Coordinated and updated various department details regarding ticketing, reservations, inquiries and records.
Responded and attended to different complaints, service issues and other general questions or concerns.
Responsible for managing guest, clients and candidates.
Managed multi-line phone system.
Responsible for greeting and directing guest and staff.

Guest Relations OfficerJune 2004– January 2007

Hilton Grand Vacations Company, Orlando, Florida

Responsibilities:

Responded to guests, client‘s’ inquiries and requests.
Managed guest relation activities.
Coordinated request of guest to other departments such as housekeeping, pantry, etc.
Responded to different complaints of guest and offered a solution.
Responsible for answering and attending to incoming and outgoing calls.
Responsible for transferring calls to the concerned departments.

Hotel ReceptionistFebruary 1999 – May 2001

Hilton Garden Inn, Valencia, California

Responsibilities:

Functioned as a receptionist wherein initial front office operations with clients are done.
Coordinated and updated various department details regarding ticketing, reservations, inquiries and records.
Responded and attended to different complaints, service issues and other general questions or concerns.
Responsible for managing guest, clients and candidates.
Managed multi-line phone system.
Responsible for greeting and directing guest and staff.

Guest Relations OfficerJune 2004– January 2007

Hilton Grand Vacations Company, Orlando, Florida

Education

1994- 1999Bachelor of Science in Hotel and Restaurant Management

Columbia University, NY

1990 – 1994Associate Degree in Public Relation

Columbia University, NY

Skills:

Proficiency in computer applications (MS Office Word, Excel, PowerPoint, Outlook, Oracle CRM) related to work
Good customer relations skills
Proficiency in both oral and written communication skills
Good time management skills
Organization, documentation, bookkeeping and coordination skills

Awards and Honors

Employee of the Year, Hilton Hotels, 2007