Shift Leader Resume

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Here is the Shift Leader Resume example:

Mark Flowers

785 Edgewood Avenue

Fresno, CA 93722

(555)-555-5555

[email]

Job Objective To be given the opportunity to obtain a Shift Leader position in which to contribute my skills and experience to aid in the overall success of company.

Highlights of Qualifications:

Proficient with spreadsheet, word processing, email and Internet software
Ability to prioritize, plan and coordinate work activities for the entire staff
Ability to direct all staff and clients within their shift
Strong time management and organizational skills
Excellent customer service, organizational, public speaking and written and verbal communication skills

Professional Experience:

Shift Leader, August 2005 – Present

Dunkin’ Donuts, Fresno, CA

Acknowledged all guests with a friendly smile and responded to their needs and special requests.
Empowered the team to satisfy guests and resolved problems.
Recognized crew members for their efforts and contributions during the shift.
Helped in product promotions including sampling and ensured crew can properly describe and prepare all promotional products.
Provided feedback, information and suggestions to Restaurant Manager.
Ensured the shift is properly staffed and the team is properly deployed to meet standards and goals.

Shift Leader, May 2000 – July 2005

Weigel Stores Inc, Fresno, CA

Assisted in developing a staff work schedule.
Overseen the program operations within their shift.
Directed all staff and clients within their shift.
Participated in client intake and assessment interviews.
Approved and disapproved any staff work schedule changes.
Adhered to agency and program policy and procedure manual.
Ensured compliance to state licensing standards as well as funding source guidelines.

Education

HIgh School Diploma, Monte Vista High School, Danville, CA