Airport Passenger Service Agent Resume
Here is the Airport Passenger Service Agent Resume example:
Bradley Gerber
28930 Jasmine Creek Ln
Madison, FL 32340
[email]
Job Objective To obtain an Airport Passenger Service Agent position and utilize my experience and skills for the successful completion of each job task.
Work Experience:
Airport Passenger Service Agent, May 2004 – Present
Swissport USA, Inc., Madison, FL
- Issued and checked tickets and travel documents, managed cash and processed airline travel vouchers.
- Operated computerized passenger ticket terminal.
- Ensured availability of cabin seats or space on aircraft and verified passenger counts.
- Checked baggage and directed passenger to designated area.
- Responded to telephone inquiries and provided information on flight arrivals and departures.
- Handled passengers requiring special assistance such as disabled passengers, parents with infants, etc.
- Obtained lost and found reports.
Airport Passenger Service Agent, March 2002- April 2004
Air Wisconsin, Madison, FL
- Logged and stored baggage left over from flights.
- Maintained log of all unclaimed baggage and handled other customer related functions as assigned such as cleaning of aircraft as needed, Working Hours Full and part time positions as available.
- Worked as a member of team to accomplish timely passenger check-in at ticket counters, and departure and arrival gates.
- Provided superior passenger service assistance and customer services to passengers of related airlines.
- Conducted ground security screenings, and other related duties.
- Worked with contracted ground handlers to ensure the timely delivery of passenger baggage.
Summary of Qualifications:
- Deep knowledge of all security requirements
- Excellent knowledge of Ticket and baggage tag printing equipment, scales for weighing passenger baggage and carrier specific reservation and ticketing software
- Familiarity in maintain FAA, airport, and Customs identification, seals, and authorizations
- Profound ability to provide passenger needs and meet quality standards for services
- Capable to assist passengers with misplaced baggage and unaccompanied minors (UMs)
- Excellent ability to gather data, information and prepare reports
- Amazing ability to produce all required, work-related documentation
- Good communication and organizational skills
- Ability to maintain a well-groomed appearance and a pleasant personality
- Ability to work under pressure and regularly lift and move up to 50 pounds
Education
Associate Degree in Trade & International Transport, Gogebic Community College, Ironwood, MI
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