Business Relationship Manager Resume

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Here is the Business Relationship Manager Resume example:

Catherine Roman

2569 Farm Meadow Drive

Gilbert, AZ 85233

(555)-555-5555

[email]

Job Objective To obtain Business Relationship Manager’s position in which I can increase my skills and become a valued member of the team.

Highlights of Qualifications:

Hands on experience in managing process of retail banking and managing cross sell
Deep knowledge of bank services
Exceptional knowledge of financial technology
Remarkable ability to operate standard office equipments
Outstanding ability to work in a fast pace environment and manage multiple projects
Good customer service skills in resolving all issues
Skilled to work with various technologies
Proficient in managing Microsoft programs
Familiarity in maintaining records of capital budgets

Professional Experience:

Business Relationship Manager

WSFS Bank, Gilbert, AZ

October 2008 – Present

Maintained good relationships with clients and managed all communication.
Managed relationship with customer stakeholders and ensured customer satisfaction.
Coordinated with IT departments and developed business processes and associated resources.
Analyzed current and emerging technology trends in market and assisted in mitigation process.
Prepared account reports and coordinated with departments to ensure its accuracy.
Monitored various contracts and managed contract renewals for new and existing clients.
Assisted in providing communication with clients and teams and assisted customers.
Prepared reports on everyday activities and presented reports to Director on a weekly basis.

Business Relationship Specialist

Fiserv, Gilbert, AZ

August 2003 – September 2008

Administered existing customers and made cold calls to various potential customers.
Analyzed customer requirements and recommended bank products and services accordingly and closed deals.
Trained Sales managers in making business development calls and assisted in drafting business proposals for clients.
Maintained portfolios of clients and ensured optimal services to all.
Evaluated records and lists of various business development processes.
Monitored competitor products and prepared strategies accordingly.

Relationship Officer

Ciena Corporation, Gilbert, AZ

May 1998 – July 2003

Managed customers coming to bank and processed all requests and transactions.
Analyzed customer requirement and prepared consumer accounts for same.
Assisted customers in providing necessary counseling for various types of accounts.
Prepared reports on all banking transactions and processed various reports.
Monitored customer complaints and resolved inquiries and maintained communication with customers.

Education

Bachelor’s Degree in Management & Leadership

Morningside College, Sioux City, IA