Application Support Manager Resume

Geoffrey Tharp

2352 Hedge Street

Bedminster, NJ 7921

(555)-555-5555

[email]

Job Objective Long time Application Support Manager seeks position with your company where I can work with others who have the same drive and integrity that I would bring to the job.

Highlights of Qualifications:

• Experience in providing production support, developing business software and managing various projects and vendors
• Profound knowledge of developing procedures for operations
• Outstanding knowledge of SQL Server and shell scripts
• Immense ability to adapt to new shell scripts
• Wide knowledge of data warehouse technology, Visual Basic and Java Scripting
• Familiarity with Linux, Solaris, Oracle and Sybase
• Ability to interpret complex systems
• Ability to identify problems in workflows and business processes
• Ability to perform troubleshoot on various application deployment

Professional Experience:

Application Support Manager

Application Security, Inc., Bedminster, NJ

October 2008 – Present

• Performed troubleshoot on systems on a regular basis and ensured resolution of all client problems.
• Monitored client issues and escalated matters when required.
• Analyzed processes and applied various software upgrades to systems when required.
• Developed various process and procedures for internal and external clients.
• Managed all operational and technical areas of projects and coordinated with clients on same.
• Maintained effective working relationships with third party vendors.
• Prepared presentations for internal and external clients.
• Provided training to technical support team.

Application Support Analyst

Batteries Plus, Bedminster, NJ

May 1998 – July 2003

• Performed troubleshoot on various product issues.
• Developed and maintained key metrics and ensured revenue generation for organization.
• Designed metric dashboard and managed real time availability of various products,
• Analyzed software development lifecycle and recommended new technology products.
• Maintained all phases of software development lifecycle and evaluated all new features.
• Prepared various product support tools and monitored development.

Application Support Specialist

Pfizer Inc., Bedminster, NJ

August 2003 – September 2008

• Coordinated with co workers and administered effective working of student information system.
• Assisted staff and prepared reports on projects status and requirements.
• Developed and maintained reports on Cognos ReportNet.
• Performed troubleshoot on systems and used resources to resolve issues.
• Provided support to teachers and other staff members.

Education

Bachelor’s Degree in Human Resources

Huston-Tillotson University, Austin, TX