Mac Tech Support Resume

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Here is the Mac Tech Support Resume example:

Erick Carter

4538 Lighthouse Drive

Springfield, MO 65806

(555)-555-5555

[email]

Job Objective Seeking a position as Mac Tech Support with an organization where I can utilize my skills and be an asset to the employer.

Summary of Qualifications:

Remarkable experience with Enterprise MAC support service
Good understanding of LAN/WAN technologies, including MAC design, hardware, and protocols
Profound knowledge of MAC OS X features
Extensive knowledge of troubleshooting process in MAC OS X
Ability to conceptualize, design and direct work to provide the best solutions for teams
Proven ability to reply effectively to support related email and phone calls
Effective oral and written communication skills

Work Experience:

Mac Tech Support, August 2005 – Present

Swan, Inc., Springfield, MO

Verified and overhauled target hard disk.
Identified the most up-to-date version of firmware available.
Configured local administrator user account and network connections.
Managed to identify existing utility and acted accordingly.
Administered Software Update utility

Mac Tech Support, May 2000 – July 2005

Wind Corporation, Springfield, MO

Managed file system journaling of Mac OS X
Utilized the appropriate purpose and format of Internet Protocol (IP) addresses and subnet masks.
Utilized Access Network services for email, Internet, and instant messaging.
Resolved accessing services problems.
Identified advantages of using directory services to store user account information.

Education

Bachelor’s Degree in Network Security, Mount Union College, Ohio, OH