Great Sample Resume

Customer Service Analyst Resume

Feel free to use this Customer Service Analyst Resume example to update your own resume. Even though this is a free resume example, it is important to adjust your own resume to present your relevant work history and skills according to the job you are applying for.

Our resume examples are written by certified resume writers and is a great representation of what hiring managers are looking for in a Customer Service Analyst Resume. Use this example for reference as you create your own resume or use this easy resume builder that will guide you through every step of your building your resume in just a few minutes.

Looking for Cover Letter ideas? See our sample for Seasoned Senior Business Analyst Example Cover Letter and Seasoned Senior Business Analyst Example Responsibilities and Duties.

CREATE YOUR RESUME

Here is the Customer Service Analyst Resume example:

David Harmer

4620 N Western Ave

Atlanta, GA 30315

(555)-555-5555

[email]

Job Objective To obtain a challenging Customer Service Analyst position in a well reputed organization.

Highlights of Qualifications:

  • A great deal of experience in identifying problems arising from client relation issues
  • Excellent technical knowledge to ensure accurate call details can be taken and the call either resolved
  • Ability to work alone and under pressure
  • Ability to work within team and individual measured targets
  • Ability to handle and effectively resolve client problems
  • Excellent verbal and written communication skills
  • Strong attention to detail with excellent organization skills

Professional Experience:

Customer Service Analyst, August 2005 – Present

CSE Insurance, Atlanta, GA

  • Resolved and attended service needs, questions and complaints by telephone and written correspondence.
  • Provided personable, professional and courteous service within department time standards.
  • Applied conservation of policies when surrender requested by offering applicable options.
  • Documented all objective pertinent facts and information for future reference.
  • Assisted and walk-in clients with premium payments and maintained balances cashbox at end of day.
  • Contacted clients to conduct conservation efforts on overdue policies.
  • Retained current customers by offering all payment options.

Customer Service Analyst, May 2000 – July 2005

Mansfield Oil, Atlanta, GA

  • Received and collected department invoices from the communities, vendors or corporate.
  • Entered invoices into the A/P software system, audits work and approved invoices for payment.
  • Responded and attended telephone inquiries from vendors, field, and corporate office about invoice payment and coding.
  • Researched and examined accounts with vendors, looking for over and under payments.
  • Prioritized and performed processing of invoices requiring immediate attention, including utilities, expense reports, resident refunds, and phone bills.

Education

Bachelor’s Degree in Management, University of California, Berkeley, CA

Average Rating

Be the first one to review

CREATE YOUR RESUME

Most Popular Resumes & Cover Letters

CREATE YOUR RESUME