Andrea Castillo
14265 Van Nuys Blvd
Harlingen, TX 78552
(555)-555-5555
[email]
Job Objective To secure the position of Answering Service Operator in a reputable company that will allow me to utilize acquired skills and experience.
SUMMARY OF QUALIFICATIONS
Outstanding experience in processing high volume of incoming calls
Excellent customer service skills
Strong organizational, interpersonal skills
Excellent typing skills
Excellent verbal and written communication skills
Amazing ability to remain calm in an emergency situation and work independently
Ability to work in flexible hours
WORK EXPERIENCE
Answering Service Operator, May 2004 – Present
A-B Communications, Harlingen, TX
Greeted caller and supplied relevant information to callers.
Handled information window with accuracy and alertness.
Maintained appropriate logs and records.
Handled order taking, registration, appointment setting, voicemail, and IVR services.
Assisted in clerical duties and paging.
Ensured all policies and procedures are maintained while retrieving and processing messages from answering machines.
Handled emergency calls following appropriate procedures.
Answering Service Operator, March 2002– April 2004
Tri-City Tele-Com, Harlingen, TX
Handled and dispatched incoming telephone calls.
Handled all outgoing, and interoffice calls.
Recorded caller messages and information.
Maintained appropriate logs and records.
Handled emergency calls.
Documented customers record accurately.
Handled overflow of phone calls and transferred them to the related department.
EDUCATION
High School Diploma Bath County High School, Hot Springs, VA
