Appointment Coordinator Resume

Tina Mcknight

4853 Ruckman Road

Shawnee, OK 74801

(555)-555-5555

[email]

Job Objective Seeking a position as Appointment Coordinator in a reputed organization where I can utilize my knowledge and experience.

Work Experience:

Appointment Coordinator, August 2005 – Present

Larchmont Imaging Associates, Shawnee, OK

• Arranged appointments for vehicle service and advised appropriate service.
• Responded to customer phone calls and emails.
• Tracked on customer calls and emails.
• Assessed patient appointment needs and scheduled patient visits and tests in a timely and appropriate manner.
• Booked appointments for the very busy Service Department.

Appointment Coordinator, May 2000 – July 2005

United Talent, Shawnee, OK

• Responded to incoming Service Appointment Lines.
• Booked Client Appointments in Dealer Management System.
• Coordinated Pick up and Delivery of Clients Vehicles.
• Coordinated Shuttle Driver.
• Answered inbound calls from clients related to in home decorating service.
• Served as the initial contact for clients and assisted them with getting in touch with a Designer for an in home appointment.
• Liaised for pre-sale issues.
• Created qualified accurate leads while utilizing script.

Summary of Qualifications:

• Hands-on experience in a customer service call center environment
• Proven telephone sales and customer service experience
• Profound knowledge of general administration duties
• Excellent customer service skills
• Excellent written and oral communication skills
• In-depth knowledge about the use of multi-line phones
• Proficient in MS Office with emphasis on Word, Excel and Outlook

Education

High School Diploma, Live Oaks Academy, Lakeland, FL