Assistant Customer Service Manager Resume

Charles Woods

3822 Woodbridge Lane

Detroit, MI 48207

(555)-555-5555

[email]

Job Objective Looking for an opportunity to put my skills and training to work for your company by acquiring the position of Assistant Customer Service Manager.

Highlights of Qualifications:

• Admirable experience in providing optimal customer services in service industry
• Huge knowledge of operating structure and products
• Operational knowledge of Microsoft Office applications
• Immense ability manage work in a fast paced environment and prioritize work
• Exceptional ability to maintain relationship with clients and staff
• Proficient in managing work according to deadlines

Professional Experience:

Assistant Customer Service Manager

GDKN Corporation, Detroit, MI

October 2008 – Present

• Managed and responded to all emails and telephone inquiries and made required follow ups.
• Maintained records of all customer contacts and responses.
• Ensured optimal levels of customer service standards and provided support to various stores.
• Administered and gathered customer service compliments, collated it to be submitted to district manager.
• Prepared features for company newsletter and selected service awards.
• Participated on all ecommerce related activities and identified issues.
• Coordinated with various departments and resolved complex service problems.

Customer Service Supervisor

Netflix, Detroit, MI

August 2003 – September 2008

• Provided training to customer service members.
• Evaluated employee works and provided consistent feedback to all.
• Maintained employee personnel records, prioritized and reviewed work.
• Managed customer support operations and ensure effective working of all services.
• Ensured compliance to all organization policies and procedures.
• Provided training to subordinates and assisted in appropriate tools and equipments.

Customer Service Specialist

Centene Corporation, Detroit, MI

May 1998 – July 2003

• Monitored customer inquiries and maintained communication with customers through phone and email.
• Administered customer services call centers.
• Maintained knowledge of customer service programs and ensured effectiveness.
• Coordinated with director, developed and implemented new programs for same.
• Participated in various meetings and recommended changes customer services.

Education

Bachelor’s Degree in Customer Care Management

Gainesville State College, Oakwood, GA