Assistant Front Office Manager Resume

Erlinda Sweet

2885 Geneva Street

Corona, NY 11368

(555)-555-5555

[email]

Job Objective To enhance my skills and further my career by filling the position of Assistant Front Office Manager in well-established organization.

Highlights of Qualifications:

• Huge experience in managing hotel operations
• Deep knowledge of various hotel departments
• Remarkable ability to resolve problems with standardized solutions
• Exceptional ability to work on weekends and extra hours
• Skilled to use basic math in various operations
• Ability to read and comprehend simple instructions and memos
• Familiarity in writing reports and all business correspondence
• Ability to compute rate, ration, and percent
• Proficient in interpreting oral and written instructions

Professional Experience:

Assistant Front Office Manager

Omni Hotels, Corona, NY

October 2008 – Present

• Monitored guest requests and resolved all complaints received to maintain customer satisfaction.
• Developed and managed all guest rooming procedures.
• Ensured compliance to all hotel cashier and credit policies.
• Analyzed credit limit report on everyday basis and ensured timely payments for all.
• Ensured optimal levels of customer satisfaction and communicated with guest on same.
• Hired and interviewed various personnel for guest services staff.
• Administered occupancy status for all rooms.
• Performed troubleshoot on various administrative systems such as call accounting and key encoding for guests.

Front Office Supervisor

Morgans Hotel Group, Corona, NY

August 2003 – September 2008

• Supervised working of front office staff and assisted in registration of hotel guests.
• Monitored all guest complaints and managed all front desk agents.
• Trained all front desk members, concierge and guest service team in all activities.
• Coordinated with various departments and ensured scheduled room changes.
• Performed and ensured efficient prices of all express check outs.
• Assisted front desk and prepared hotel for sold out nights.

Front Desk Clerk

Grand Hotels, Corona, NY

May 1998 – July 2003

• Managed registration process of all guests in and out of hotel.
• Assisted guests in registration and directed to various areas of hotels.
• Administered all bookings and reservations made by guests.
• Coordinated with housekeeping team and ensured clean room for guests.
• Monitored all phone calls and answered inquiries such as availability and promotions.

Education

Bachelor’s Degree in General Management

Lebanon Valley College, Annville, PA