Call Center Executive Resume

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Here is the Call Center Executive Resume example:

Julie Elbert

2948 Ward Road

El Paso, TX79906

(555)-555-5555

[email]

Job Objective To obtain Call Center Executive position in which I can increase my skills and become a valued member of the team.

Highlights of Qualifications:

Huge experience in selling managed services for Help Desk, Customer Support or BPO
Proficient in MS Office suite
Outstanding knowledge of managing difficult customer situations, to respond promptly to the needs of the customer
Strong Technical, Analytical and Problem Solving Skills
Excellent Interpersonal & Management Development Skills
Remarkable ability to make efficient use of resources

Professional Experience:

Call Center Executive

CBS Corporation,El Paso, TX

August 2007 – Present

Handled inbound calls and assisted customers with specific inquiries.
Promoted services and products offered by the company.
Updated the existing databases with changes and the status of each.
Resolved customer queries complaints.
Made calls for Non sales processes.

Call Center Executive

NCO Group, El Paso, TX

May 2004- July 2007

Made calls and arranged for shipment of customers order delivery.
Handled customer’s shipment tracking inquiries.
Registered customer pickup requests.
Provided product & service information to customers.
Referred customer service queries and complaints to related teams.
Managed customer supplies requests.

Education

Bachelor’s Degree in Management

Bryant University, Smithfield, RI