Call Center Manager Resume

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Here is the Call Center Manager Resume example:

Kathryn Larue

1896 Thorn Street

Mountain View, WY 82939

(555)-555-5555

[email]

Job Objective To obtain a position of Call Center Manager in order to bring about continuity for the company by using my skill set to your best advantage.

Highlights of Qualifications:

Experience in managing call center, providing customer services in a healthcare and travel industry
Exceptional knowledge of database and word processing
Ability to multitask and prioritize work
Ability to train in various phone systems
Ability to prepare reports and required correspondence
Ability to handle season ality and fluctuations in an inbound call center
Ability to work in a fast pace call center environment
Ability to interpret an extensive variety of non-technical instructions
Ability to identify and resolve issues

Professional Experience:

Call Center Manager

Newell Rubbermaid, Mountain View, WY

October 2008 – Present

Managed all call center functions and ensured efficiency in work.
Maintained and designed reports for various call center metrics.
Assisted in training new agents on various call center procedures.
Administered efficient working of staff and prepared schedule for call center.
Monitored team and evaluated call center results and ensured achievement of all performance targets.
Coordinated with department heads and ensured effective working in all aspects of projects.
Developed and monitored call center budgets.
Prepared performance reports for employees to be submitted to management.

Call Center Supervisor

IKON, Mountain View, WY

August 2003 – September 2008

Developed effective relationships with employees and ensured optimal levels of competency form all.
Monitored work and ensured optimal levels of customer services to clients.
Participated in various team meetings and ensured effectives by regularly communicating with team members.
Ensured compliance to all procedures and departmental standards.
Evaluated customer issues and resolved it effectively and ensured customer satisfaction.
Prepared attendance records and payroll and documented all records.

Call Center Team Assistant

Vangent, Mountain View, WY

May 1998 – July 2003

Monitored service requests and ensured compliance to schedule.
Managed databases and performed required data entry work.
Prepared required documents for logs and submitted documents for mailing.
Provided administrative support to various operations of call center.

Education

Bachelor’s Degree in Customer Care Management

Western Texas College, Snyder, TX