Accomplished Customer Support Engineer Resume Example

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Here is the Accomplished Customer Support Engineer Resume Example:

Sandra Phillips

1234 East 69 street

Alpine

CA, 91903

(555)-555-5555

[email]

Obligation To join a highly technical team as a customer Support Representative and share my expertise in client support. My professional training and experience in the customer service field will be very helpful in providing quality service to multiple clients.

Education

MA Arts and Communications, 2003

Campbell University

BS Computer Technology, 1999

Campbell University

Skills:

Strong familiarity with wireless connectivity products
Strong knowledge in customer service
Networking skills
Knowledgeable in Voice Networking Call Manager
Hands-on experience on routers, switches, and security devices
Strong knowledge in VOIP, Call Center Skills, and Data Networking Routing
Great communication skills, Effective translator
Flexible worker: ability to work on different shifts, ability to produce good results under pressure

Professional experience

Customer Support Chat Representative, 2008-present

Concentrix, Alpine, CA

Responsibilities:

Designed and maintained software engineering activities.
Provided technical support to external and internal clients.
Attended to 3-4 clients at a time through chat mechanism.
Reported to Team Captain unresolved issues.
Maintained Key Performance Index by promptly responding to clients regarding faulty equipments or software.

Technical Support Voice Representative, 2004-2008
Convergys, Alpine, CA

Responsibilities:

Proposes strategies to produce major profitability and reduce problems.
Managed equal distribution of workforce in 3 different shifts.
Provided phone technical support to system administrators using VOIP.
Repaired, diagnosed and debugged complex hardware products.

Technical Support Representative I, 2003-2004
Call 24, Alpine, CA

Responsibilities:

Designed and maintained software engineering activities.
Provided technical support to external and internal clients.
Attended to 3-4 clients at a time through chat mechanism.
Reported to Team Captain unresolved issues.
Maintained Key Performance Index by promptly responding to clients regarding faulty equipments or software.

Technical Support Voice Representative, 2004-2008
Convergys, Alpine, CA

Certifications and Affiliations

Certificate in Employee of the Year 2005

Association of Certified Customer Support Representatives

Certificate in VOIP Handling and Operation