Dell Technical Support Resume

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Here is the Dell Technical Support Resume example:

Brenda Beck

1492 D Street

Bloomfield Township, MI 48302

(555)-555-5555

[email]

Job Objective Seeking a job within Dell Inc. as Technical Support.

Summary of Qualifications:

Working knowledge of Dell’s remote server software
In-depth knowledge of Dell’s product line, current industry products and technologies
Extensive knowledge in computer Hardware and Windows Operating systems
Excellent Customer Service and interpersonal skills
Excellent written and oral communication skills

Work Experience:

Computer Technical Support, August 2005 – Present

Zebronix, Inc., Bloomfield Township, MI

Provided telephone diagnostic technical support of software.
Resolved problems and provided solutions for technical and service issues.
Provided guidance and online maintenance for the customers on the phone.
Utilized troubleshooting techniques and identified products that are defective and adhered to guidelines in issuing service calls and contacts.
Arranged and scheduled work based on time and complexity requirements, exercised sensitivity to due process and proper pacing.

Computer Technical Support, May 2000 – July 2005

Dream Corporation, Bloomfield Township, MI

Documented problems in the support solution database for implementation of solution.
Maintained personal computers and peripherals using available tools and provided first-level support on basic operational.
Established efficient relation ship with customers.

Education

Bachelor’s Degree in Network Security, Fuller Theological Seminary, California, CA