Guest Relation Officer Resume

Feel free to use this Guest Relation Officer Resume example to update your own resume. Even though this is a free resume example, it is important to adjust your own resume to present your relevant work history and skills according to the job you are applying for.

Our resume examples are written by certified resume writers and is a great representation of what hiring managers are looking for in a Guest Relation Officer Resume. Use this example for reference as you create your own resume or use this easy resume builder that will guide you through every step of your building your resume in just a few minutes.

Looking for Cover Letter ideas? See our sample for Organized Hotel Receptionist Example Cover Letter.

CREATE YOUR RESUME

Here is the Guest Relation Officer Resume example:

Wayne Andres

239 McDonald Avenue

Longwood, FL32750

(555)-555-5555

[email]

Career Objective To secure a Guest Relation Officer position within a fast growing organization in which my expertise can help the organization meet their goals.

Summary of Qualifications:

Outstanding experience in Hospitality and customer service
In-depth knowledge in data evaluation, collection and interpretation
Skilled in planning, organizing, monitoring, report development and presentation
Proficient in MS Office Suite – Word, Excel and Power Point
Familiarity with office equipment, telephones, copy machines, and fax machines
Ability to communicate effectively in English, Spanish, French, German, Italian and Portuguese both verbally and in writing
Strong communication, problem solving, decision making, and interpersonal skills
Superior customer service and conflict resolution skills
Ability to work in a fast-paced environment

Work Experience:

Guest Relation Officer, August 2005 – Present

Starwood Hotels, Longwood, FL

Handled VIP amenities and arrivals, messaging and guest relations.
Received and handled guests’ complaints and coordinated with Duty Manager to resolve issues.
Ensured room availability to maximize occupancy.
Identified opportunities to upgrade customer service with latest technology.
Maintained positive relations with other staff and departments.
Lead team to complete required tasks.

Guest Relation Officer, May 2000 – July 2005

Hilton Hotels Corporation, Longwood, FL

Welcomed and escorted all guests of Airport and introduced to Airport Reps and hotel drivers.
Provided premium Food and Beverage service delivery.
Maintained and ensured best services offered and represented the image of the hotel values.
Ensured a high level of customer service is consistently maintained.
Handled all inquiries related to venue’s product offerings, and ensured positive and memorable guest experience.

Education

Bachelor’s Degree in Hospitality Management, Burlington County College, Pemberton, NJ