Work At Home Agent Resume

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Here is the Work At Home Agent Resume example:

Bradley Gerber

28930 Jasmine Creek Ln

Madison, FL 32340

[email]

Job Objective To obtain a Work At Home Agent position in a company that will allow me to grow with the company.

Work Experience:

Work At Home Agent, May 2004 – Present

Asurion, Madison, FL

Provided customer assistance via mail, fax and email.
Operated computer on-line guidelines for the purpose of responding to customer inquiries on function and replacement of defective parts.
Followed escalation procedures as needed.
Completed, processed, and maintained applicable paperwork and records.

Work At Home Agent, March 2002– April 2004

Department of Workforce Services, Madison, FL

Made reservations for customers over the telephone using browser based reservation system from Home.
Maintained productivity goals with the help of supervisor and training staff.
Adhered to formal attendance expectations and overall company policies and procedures.
Provided technical support to customers regarding equipment.
Communicated with customer on the phone and via written correspondence.
Provided information and assistance on product use, hardware and software problems.

Summary of Qualifications:

Strong ability to work independently and achieve results
Superior phone and etiquette skills
Excellent communication skills – written, verbal and listening
Familiarity with Microsoft Word, Excel, IE and Skype
Must have home internet access and phone
Typing speed of 50 W.P.M
Ability to resolve customer problems and complaints in an effective and professional manner
Ability to aggressively pursue sales through innovative marketing

Education

Associate Degree in Medical Billing and Coding, Volunteer State Community College, Gallatin, TN