Cisco VoIP Engineer Resume

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Here is the Cisco VoIP Engineer Resume example:

Sample #1

Stanley Hagerman

2129 Rafe Lane

Jackson, MS 39213

(555)-555-5555

[email]

Job Objective To secure a Cisco VoIP Engineer position with premier company in which to use my past experiences in the new work environment to help company meet goals.

Summary of Qualifications:

Cisco Certified Network Associate (CCNA) and Cisco Certified Voice Professional (CCVP)
Remarkable experience in Cisco voice over IP system solutions
Extensive knowledge in Cisco engineer networking as well as traditional PBXs and Cisco UC
Working knowledge in VOIP environments and installing security, SAN and VM Ware as well as IVR and CVP
Familiar with managing Cisco Unified Call Center Managers, UNITY voicemail systems, H323 and SIP voice gateways
Solid grasp of UCC Call Center technologies, Cisco IP telephony, basic LAN and WAN administration
Superior critical thinking and analytical skills
Strong customer service and communication skills

Work Experience:

Cisco VoIP Engineer, August 2005 – Present

MPL Systems, Jackson, MS

Imparted technical leadership for Consulting Services projects and aided clients in managing voice and data network infrastructure.
Formulated daily status reports on completed tasks and current issues.
Configured and maintained Cisco Call Manager, Unity and related Cisco Unified Communications configurations.
Handled SRST, Voice Routing Protocols, QoS and Voice Gateways and even maintained network engineering framework.
Outlined documentation of network design and operation.

Cisco VoIP Engineer, May 2000 – July 2005

Elite Technical Services, Jackson, MS

Managed Cisco’s IP telephony and IPCC Contact Center Enterprise.
Monitored call manager, ICM Call Center systems, UNITY voicemail, IVR and CVP.
Established and supported ICM and CVP call routing scripts.
Coordinated with the business to design, enforce and test ICM and CVP call flows.
Handled ICM and CVP routing scripts, Cisco Auto-dialer campaigns, Cisco Agent and Supervisor Desktop clients.
Regulated documentation of the environment and operational processes.

Education

Bachelor’s Degree in Computer Science, Silicon Valley College, Fremont, CA

Sample #2

Brandon Pratt

2103 N Nordica Ave

San Francisco, CA 94154

(555)-555-5555

[email]

Objective Seeking a Cisco VoIP Engineer position, to utilize my education and training in a fast paced and challenged environment.

Skills:

Broad experience in Voice and data networking technologies.
Extensive technical experience of VoIP technologies, business continuity, and disaster recovery processes as they pertain to voice services.
Strong experience in designing, implementing and supporting Cisco VOIP technologies.
Excellent experience using Cisco call manger, unity voice mail, and voice gateways.

Professional Experience:

Cisco VoIP Engineer, 2006 to till date
SA International, Inc., CA

Designed, implemented and troubleshot Cisco unified communication solutions including call processing, voice gateways &LAN/WAN infrastructure.
Analyzed business requirements in order to design and implement an infrastructure solution using Cisco technologies.
Maintained, configured, and sustained the Cisco VoIP network.
Analyzed, designed, tested, documented, implemented and supported global voice and converged network technologies.

Education

M.S in Computer Science Engineering, 2006

Purdue University, West Lafayette

B.S in Computer Science Engineering, 2004

Texas A&M University, College Station

Sample #3

Alton Lloyd 3690 Penn Street Columbia, MO 65201 (333) 713-4433 Email : [email]

Career Goal
To be part of a growing company as a Cisco VoIP Engineer where I can use my expertise in handling Voice recording systems, Cisco Peripheral Gateways and CME to help make a difference to the company.

Technical Skills

Strong experience of developing and deploying:

IPV4, IPV 6
VoIP telecommunication network

Admirable expertise in:

SIP Trunk, 1Q trunking
Poly-com video conferencing techniques
VPN connectivity

Highly skillful in managing:

Cisco routers (3600, 2600, 1700) and HP routers
Cisco Switches (1900, 3550)
ASA 5505 Firewall

In depth knowledge of TCP/ IP protocols:

H323, DNS, DHCP
SNMP, BGP
STP, FTP, EIGRP

Impeccable competency in utilizing AMX touch panel controls to design:

Audio visual conference rooms
Multi point video conferencing systems

Proficient in utilizing programming languages:

C/ C++
MATLAB

Thorough in managing operating systems:

Windows server 2k3, Vista, XP
Mac

Outstanding ability to:

To develop efficient and safe voice systems
Manage large scale engineering projects

Relevant Experience

Cisco Voip Engineer Solugenix Corporation	January 2012 – Present Columbia, MO

Evaluated system configuration and audio necessities for NICE recording systems. Handled all calls received at service desk related to voice network issues. Managed Cisco Unity voicemail, IPCC and Cisco Unified Communication system. Collaborated with hardware provider to evaluate system design specifications. Facilitated project meetings to evaluate progress of scheme and compiled key points. Maintained and upgraded voice network records on regular basis.

Cisco Voip Engineer ePlus Technology, inc	November 2010 – January 2012 Chicago, IL

Supported to VoIP and handled VPN services as per service requirements. Developed, executed and maintained Cisco Unified Communication networks. Worked with other Engineers to define technical requirements of project. Utilized Cisco hardware to troubleshoot core networking issues. Compiled technical service documents and test requirements. Resolved system and functional errors in Audio visual equipment.

Education Summary

Bachelor’s Degree in Computer Science

Cleveland Chiropractic College

September 2006 – June 2010

Los Angeles, CA

Professional Certification

Cisco Certified Network Professional Voice (CCNP Voice)

November 2010