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Norman Brock
4296 Hiney Road
North Las Vegas, NV 89032
(111) 519-4117
Email : [email] |
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Career Goal |
Seeking an opportunity in a company where I can employ my technical proficiency in Java Core, Web Services and JSP technologies as a SaaS Support Engineer |
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Technical Skills |
Profound knowledge of SDLC methodologies:
Extensive technical knowledge of Java technologies:
Strong technical command of Linux components:
Substantial technical acumen of IDE:
Cognitively expert in engineering software:
Adept in engineering services:
- Root cause analysis
- Asset management
- IT Infrastructure design
Familiarity with mobile devices:
- Windows 7 phones
- Droids
- iPad
Immense abilities to:
- Use V-model technologies and implement system engineering
- Prepare project plans and maintain technical documentation
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Relevant Experience |
SaaS Support Engineer
Jama Software |
January 2012 – Present
North Las Vegas, NV |
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- Maintained relationships with quality assurance and engineering teams.
- Analyzed web based requests utilizing CRM systems.
- Resolved customer issues and executed policy improvements.
- Conducted root cause analysis and reviewed file defects.
- Managed customer environments and administered Centrify user products.
- Implemented Windows servers and SPAM filtering.
- Designed and developed MS Dynamics CRM apps.
- Executed email routing and analyzed setup issues.
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SaaS Support Engineer
Stanley Black & Decker, Inc. |
November 2010 – January 2012
San Jose, CA |
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- Resolved technical issues and assisted in shift works.
- Analyzed client feature requests relating to CRM database.
- Maintained service functionality and generated project status reports.
- Participated in issue resolutions and reviewed technical facts.
- Designed logical solutions and configured Tegrity apps.
- Provided technical support through telephone and email.
- Administered content distribution networks and implemented shell scripting
- Assisted in Dell automated deployments and desktop troubleshooting.
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Educational Background |
Bachelor’s Degree in Information Technology
Lake Washington Technical College |
August 2006 – May 2010
Kirkland, WA |
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March 1, 2024Create Date
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March 1, 2024Last Updated
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