Hotel Front Desk Agent Resume

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Here is the Hotel Front Desk Agent Resume example:

Mark Elderkin

3090 County Road 17, Lot 4

Alicia, AR 72410

[email]

Job Objective To obtain a Hotel Front Desk Agent position in a highly reputed organization.

Work Experience:

Hotel Front Desk Agent, May 2004 – Present

Sage Hospitality Resources, Alicia, AR

Maintained exemplary telephone etiquette.
Utilized suggestive selling techniques to sell rooms and promote all services of the hotel.
Handled mail, package, and message with due procedures.
Reported any abnormal patient condition to manager.
Ensured to balance each clerk’s shift reports and deposits.
Focused on cash-handling policies and procedures.

Hotel Front Desk Agent, March 2002– April 2004

Wyndham Phoenix, Alicia, AR

Verified accuracy, completeness and legibility of accounting, reservations and guest service records.
Balanced guest, city, and advance ledgers and prepared credit card and/or cash deposits.
Facilitated to answering all phone calls; setting and placing wake up calls; sending and receiving faxes.
Ensured guest requests are met, billing instructions are followed, and valid method of payment established.

Summary of Qualifications:

Vast hotel front desk and PMS computer experience in the hospitality industry
In-depth knowledge of all emergency procedures and Resort policies
Extensive knowledge of check-in and check-out procedures
Familiarity with daily hotel occupancy reports, status of rates and rooms available
Amazing ability to manage stressful situations calmly
Excellent oral and verbal communication skills
Proven ability to solve problems and resolve guests issues

Education

Associate Degree in Public Relations, Kansas City Kansas Community College, Kansas City, KS