Hotel PBX Operator Resume

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Here is the Hotel PBX Operator Resume example:

Erica Mielke

727 Brattleboro Rd

Rogers, MN 55374

(555)-555-5555]

[email]

Job Objective To secure the position of Hotel PBX Operator in a reputable company that will allow me to utilize acquired skills and experience.

Summary of Qualifications:

Hands- on experience working as a Hotel PBX Operator
Sound knowledge of telephone switchboard and PBX equipment and systems
Excellent communication skills and telephone skills
Proficient with Word, Excel, Xtend Software and Nortel Meridian console
Good typing skills of 30 words per minute
Remarkable ability to multi-task while operating a PBX and switchboard
Immense ability to work well with guests to resolve complaints in a positive manner
Profound ability to use radio communications and remain calm in emergency situations
Uncommon ability to handle the stressful hospital environment

Work Experience:

Hotel PBX Operator, May 2004 – Present

Hyatt Hotels Corporation, Rogers, MN

Coordinated reservations, decided on marketing initiatives for the hotel
Answered all telephone calls within three rings in a friendly, efficient manner.
Reviewed and understood all policies and procedures for safety and emergency preparedness.
Contributed in enhancing hotel’s sales.
Assisted guests with dialing instructions, credit card calling procedures and other telephone information.
Received and distributed faxes to guests and appropriate departments within the hotel.

Hotel PBX Operator, March 2002– April 2004

Monaco Alexandria Hotel, Rogers, MN

Operated switchboard, intercommunication system and two-way means of communication.
Furnished information and phone numbers to callers as requested.
Inquired to pass on the caller to appropriate resort employees.
Maintained, published and distributed critical telephone number lists to staff as required.
Posted housekeeping staff to guest rooms when required.
Provided assistance of safety deposit of luggage to guests.
Produced appropriate reports for the proper functioning of the department.

Education

Associate’s Degree in Hospitality Management, Salem International University, West Virginia, WV