Hotel Switchboard Operator Resume

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Here is the Hotel Switchboard Operator Resume example:

Hanna Brad

2902 E Division St

Corning, AR 72422

(555)-555-5555

[email]

Job Objective To secure the position of Hotel Switchboard Operator in a reputable company that will allow me to utilize acquired skills and experience.

Summary of Qualifications:

Hands-on experience working as a Hotel Switchboard Operator
Proficient with telephone switchboard and PBX equipment and systems
Profound ability to maintain a professional appearance and a cordial attitude towards all guests
Uncommon ability to multi-task while operating a switchboard and computer keyboard
Exceptional ability to handle the stress of high customer demand in a hospitality environment
Ability to answer a multi-line phone system and to work under pressure
Ability to read, write and speak effectively in English, Spanish and French
Excellent customer service skills and Phone skills

Work Experience:

Hotel Switchboard Operator, May 2004 – Present

Loews Philadelphia Hotel, Corning, AR

Operated switchboard, intercommunication system and two-way means of communication.
Furnished information and phone numbers to callers as requested
Inquired to pass on the caller to appropriate resort employees.
Maintained, published and distributed critical telephone number lists to staff as required.
Posted housekeeping staff to guest rooms when required.

Hotel Switchboard Operator, March 2002– April 2004

Davidson Hotel Company, Corning, AR

Maintained current back-up report of an alphabetical listing of all guests.
Received and distributed faxes to guests and appropriate departments within the hotel.
Produced appropriate reports for the proper functioning of the department.
Maintained checked-out registration cards in alphabetical order according to check-out date.
Checked all trunk lines and performed other tests to ensure the telephone system is properly functioning.
Insured that guest name and room number is confirmed at time order is up.

Education

Associate’s Degree in Hospitality Management, Seattle Pacific University, Washington, WA