Retention Specialist Resume

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Here is the Retention Specialist Resume example:

Ralph Davis

4049 Cedarstone Drive

Toledo, OH 43613

(555)-555-5555

[email]

Job Objective To acquire a position as a Retention Specialist that allows me to use my abilities to enhance and grow with the company.

Highlights of Qualifications:

Vast retention, telemarketing and sales experience
Huge knowledge of Medicare and Medicaid eligible market
Profound knowledge of inbound retention techniques and customer needs
Exceptional knowledge of the telecommunication industry
Excellent interpersonal and organization skills
Excellent verbal and written communication skills
Proficiency in using office equipment- computer, telephone, copier, fax, calculator and stapler

Professional Experience:

Retention Specialist

Vatterott Educational Centers, Toledo, OH

May 2006 – Present

Utilized the sales techniques and tools to retain consumer memberships.
Identified consumer needs and explained how the membership programs will address those needs.
Adhered to appropriate legal scripting when required.
Compiled all the calls into the membership system.

Retention Specialist

Sage Software, Inc., Toledo, OH

March 2003 – April 2006

Attended inbound disconnected calls immediately and proficiently.
Presented high level customer service in an efficient manner.
Introduced the products and services for existing customers.
Responded to all queries regarding billing disputes.
Executed orders for new service, reschedules and saved accounts.
Monitored and reported the results of retention efforts.

Education

Bachelor’s Degree in Finance

Cardinal Stritch University, Milwaukee, WI