Console Operator Resume

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Here is the Console Operator Resume example:

Michael Chipman

1329 County Road 101

Aurora, IN 47001

(555)-555-5555

[email]

Job Objective To obtain a Console Operator position and utilize my experience and skills for the successful completion of each job task.

Summary of Qualifications:

Strong knowledge of telephone switchboard area
Excellent knowledge of telephone console functions, computer applications and voicemail systems
Good front desk, reception, and telephone skills
Amazing ability to learn new technological equipment and services and incorporate into job
Remarkable ability to work under pressure in a fast paced environment
Outstanding ability to organize and perform specific work-related tasks

Work Experience:

Console Operator, May 2004 – Present

Palmetto Health, Aurora, IN

Operated a multi-line computerized telephone console.
Operated PA system to announce emergency-related issues.
Notified Hospital Police in response to alarms & other safety issues.
Assisted in maintaining various databases necessary to the department by submitting updated information through the Portal.
Handled emergency and non-emergency calls for the Physician Answering Service.
Performed data entry of information for HIS, PBX and PC software applications.
Assisted visitors and callers with Patient Information.
Prepared lists of hospital births & email to news media on a daily basis.

Console Operator, March 2002– April 2004

CORESTAFF, Aurora, IN

Handled incoming telephone calls.
Handled basic inquiries and referred caller to the relevant information source.
Handled irate and other sensitive calls with appropriate aplomb.
Performed occasional administrative tasks.
Assisted in administrative projects and assignments.
Performed all inventory duties and ordered materials for replenishment.

Education

High School Diploma, Avery High School, Avery, TX