Remote Desktop Support Resume

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Here is the Remote Desktop Support Resume example:

Thad Fikes

3110 Cross Street

Saginaw, MI 48607

(555)-555-5555

[email]

Job Objective Seeking a position as Remote Desktop Support in a reputable company that permits me to utilize my education and training for the development of the company.

Summary of Qualifications:

Profound experience in remote hardware troubleshooting and software installations
Sound knowledge of working with client server implementations
Familiarity with Laptop and peripherals, Win XP & 7
Proficient in MS Office Suite 2007 & 2010 including Outlook, Exchange 2007, SharePoint 2007, Anti-Virus and remote desktop tools
Strong interpersonal, analytical and problem solving skills
Excellent communication skills
Profound ability to work in a team environment or independently
Proven ability to handle work pressure

Work Experience:

Remote Desktop Support, August 2005 – Present

Guidewire Software, Saginaw, MI

Coordinated modification records for management control.
Prepared reports of change effect on overall product.
Identified and maintained the original configuration of requirements.
Managed to track all problems and changes in product documents and software.
Ensured that only approved and validated changes are incorporated.

Remote Desktop Support, May 2000 – July 2005

Technisource, Saginaw, MI

Administered client’s hardware and software solutions.
Maintained implementation of system with appropriate support personnel.
Troubleshot complex systems, servers and network issues.
Prepared technical specifications and documentation for user back-up.
Developed and conducted training programs to educate clients.
Acted as a technical expert in conjunction with business development efforts.

Education

Bachelors Degree in Information Technology, Randolph-Macon College, Virginia, VA