Technical Support Engineer Resume

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Here is the Technical Support Engineer Resume example:

Mark Griffith

2907 Fantages Way

Westbrook, ME 4092

(555)-555-5555

[email]

Job Objective Technical Support Engineer seeking a position in which my experiences and training can help to increase the value of the organization.

Work Experience:

Technical Support Engineer, August 2005 – Present

Metrix, Westbrook, ME

Provided technical support and patches to clients.
Managed accurate problem description.
Supported Application Support Manager.
Handled support issues and coached clients.
Aided in retention of support contracts.

Technical Support Engineer, May 2000 – July 2005

Symantec, Westbrook, ME

Assisted with ADV level telephone support.
Handled technical issues with customers.
Monitored proper escalation procedures.
Troubleshot sophisticated tools.
Outlined articles, case and product documentation as well as aided technical training.

Summary of Qualifications:

Remarkable experience with varied industry hardware platforms, operating systems and compilers
Huge knowledge of backup and archive of Microsoft Exchange, Oracle and SQL databases
Deep understanding of security and information collecting tools
Ability to solve complex problems and troubleshoot technical problems
Ability to coach on the use of development tools as well as work in a fast paced environment
Superior communication skills
Excellent creative and problem solving skills

Education

Bachelor’s Degree in Computer Science, San Diego City College, San Diego, CA