Technical Support Team Leader Resume

When writing a Technical Support Team Leader Resume remember to include your relevant work history and skills according to the job you are applying for. Whether you're seeking an entry-level position or have been in your career for a few years, exposing your relevant achievements in your resume can allow you to stand out and get that job interview.

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Here is the Technical Support Team Leader Resume example:

Mark Frank

455 Walton Street

Salt Lake City, UT 84104

(555)-555-5555

[email]

Career Objective Looking for an opportunity to obtain a Technical Support Team Leader position and use my abilities to create a good working environment in which to grow and thrive.

Summary of Qualifications:

Strong understanding of performance and quality assurance management
Ability to convince other executives and team members Competencies
Ability to work in diverse cultural and challenging professional environments
Ability to lead project resources, work under pressure and meet deadlines
Ability to encourage, motivate and provide recognition
Ability to convert technical knowledge into easily understood terms

Work Experience:

Technical Support Team Leader, August 2005 – Present

Acxiom, Salt Lake City, UT

Managed technical support representatives.
Achieved target goals adhering to established polices.
Monitored calls for quality purposes and coach employees on ways to improve the quality of calls.
Assisted representatives in finding a suitable solution to resolve customer issues.
Resolved all escalated issues.
Solved complex issues.

Technical Support Team Leader, May 2000 – July 2005

Honeywell International Inc, Salt Lake City, UT

Managed Operation & Maintenance of the system.
Executed support needs of roll-out, preventive and corrective maintenance, regional needs.
Planned, monitored and reported Technical System Support performance.
Managed maintenance execution.
Ensured efficient system availability.
Coordinated and supervised Technical Service Teams within the region.
Managed the day to day workflow of tickets and phone calls.

Education

Bachelor’s Degree In Computer Science, Marymount University, Arlington, VA