Complaint Investigator Resume

Feel free to use this Complaint Investigator Resume example to update your own resume. Even though this is a free resume example, it is important to adjust your own resume to present your relevant work history and skills according to the job you are applying for.

Our resume examples are written by certified resume writers and is a great representation of what hiring managers are looking for in a Complaint Investigator Resume. Use this example for reference as you create your own resume or use this easy resume builder that will guide you through every step of your building your resume in just a few minutes.

CREATE YOUR RESUME

Here is the Complaint Investigator Resume example:

William Johnson

4348 Clarence Court

Wilmington, NC 28412

(555)-555-5555

[email]

Job Objective Accomplished Complaint Investigator searching for opportunity to put my skills and past experience to work to help company reach both short and long-term goals.

Highlights of Qualifications:

Vast experience in complaint handling, reporting and trending
Wide knowledge of FDA regulations, safety standards and regulatory compliance guidelines
Familiarity with FDA 21 CFR 820.198, QSRs, ISO 9001 and other medical device regulations
Proficient with Eclipse, Aria and 4DTC software
Exceptional ability to handle multiple tasks and conduct with accuracy and a high attention to detail
Ability to train and mentor local staff on quality, regulatory regulations and compliance issues
Strong ability to plan, schedule and prioritize own work routine to meet established schedule and support the activities of Q&R
Excellent written, oral communication and interpersonal skills
Proficient with computer and Microsoft Office

Professional Experience:

Complaint Investigator, August 2005 – Present

Philips, Wilmington, NC

Assigned investigative tasks to analyze root cause and resolution of identified complaints.
Collaborated with the Engineering, QE and support departments (SCS/SDL) to complete complaint analysis and compile investigation results.
Generated Medical Device Reports (MDRs) and Vigilance Reports.
Analyzed complaint data monthly to identify new and systemic issues as necessary.
Prepared responses to customers and field as necessary per process.
Provided training and guidance on reporting regulations.

Complaint Investigator, May 2000 – July 2005

Medical Systems, Inc., Wilmington, NC

Coordinated complaint data collection with customers, Application Specialists and local service personnel at technical investigation sites, as necessary.
Collaborated closely with Help Desk to re-create customer problems as necessary during complaint investigations.
Evaluated complaints to analyze whether an investigation is necessary and when appropriate, lead and participated in those complaint investigations.
Followed up with customers to evaluate adverse events and acquired other pertinent clinical information, as needed.
Performed peer reviews of complaint investigation documentation.

Education

Bachelor’s Degree in Business Administration, Oberlin College, Oberlin, OH