Accident Tow Dispatcher Resume

Isidro Harris

3940 Freedom Lane

Stockton, CA 95204

(555)-555-5555

[email]

Job Objective To obtain a job as Accident Tow Dispatcherand perform my duties with full dedication.

Highlights of Qualifications:

• Excellent experience in providing customer services in case of any accident
• Sound knowledge of communicating successfully with clients
• Profound knowledge of analyzing information obtained from clients
• Ability to structure the task and complete it effectively
• Ability to ensure compliance to guidelines and tasks
• Proficient in facilitating to initiate appropriate decision

Professional Experience:

Accident Tow Dispatcher

GEICO, Stockton, CA

August 2012 – Present

Responsibilities:

• Administered and received calls coming in from policy holders who have been involved in various accidents.
• Monitored various outbound calls to policy holders and ensured timely delivery of vehicles.
• Provided optimal level of customer services andprepared loss reports for vehicles.
• Utilized computer systems and documented information accurately.
• Performed various clerical tasks and maintained records of billing information.
• Coordinated with distressed customers and dispatched the same in a hurry.

Accident Tow Dispatcher

Diamond Ground Transportation, Inc., Stockton, CA

May 2009 – July 2012

Responsibilities:

• Managed communications with various departments and ensured optimal customer services.
• Developed and maintained professional relationship to achieve results.
• Coordinated with departments for various recruitment events and assisted in enrollment.
• Maintained a control over the call volume and completed work as per requirement.
• Administered inquiries from customers and ensured quality services.
• Managed and processed claims and ensured completion within required timeframe.

Education

Bachelor’s Degree in Emergency Services

Georgia Highlands College, Rome, GA