Automotive Service Director Resume

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James Kopec

2941 Dola Mine Road

Durham, NC 27701

(555)-555-5555

[email]

Job Objective Position as Automotive Service Director where my experience will add value to operations within the organization.

Summary of Qualifications:

Remarkable supervisory experience in an auto repair facility
Sound knowledge of overall automobile operations, management and wholesale relations
Thorough knowledge and interest in the automotive industry
In-depth knowledge of all automobile finance and insurance products
Familiarity with manufacturer warranty, mandatory reporting, and policy procedures
Proficient with econometric software package, dealership computer systems and Microsoft Office Suite
Excellent verbal and written communication and interpersonal skills
Strong customer service skills

Work Experience:

Automotive Service Director, August 2005 – Present

Sonic Automotive, Inc., Durham, NC

Recruited and supervised Service Dept-and overseeing Body Shop and monitored their performance in servicing customers.
Provided training on administrative policies and procedures for all department personnel.
Encouraged technicians to keep their skills up-to-date through periodic technical training on new systems and components offered by the automotive manufacturers.
Stayed current on manufacturer warranty and policy procedures when served as a liaison with the factory representatives.
Maintained the good Customer Service Index (CSI) rating from customers by managing customer complaints immediately and complying to dealership policy.

Automotive Service Director, May 2000 – July 2005

MileOne Automotive, Durham, NC

Assisted subsidiary service and sales personnel as required.
Documented employee behavior that resulted as annihilation.
Communicated to management regarding uprightness of the dealership.
Collaborated with the parts department as appropriate to ensure proper stocking of high use parts.
Ensured that safety standards were followed by service department personnel.

Education

Bachelor’s Degree in Automobile Engineering, Carl Albert State College, Poteau, OK