Telephone Triage Nurse Resume

Donna Weems

4700 Tetrick Road

Lakeland, FL 33801

(555)-555-5555

[email]

Job Objective To obtain a position as a valued employee in your hospital so that I can exercise my experience as a Telephone Triage Nurse.

Summary of Qualifications:

• Immense experience in interacting over telephone
• Thorough knowledge of the telephonic management of patient health concerns
• Exceptional knowledge of delivering health related services and information
• Ability to empathize with patients health concerns
• Ability to explain the treatment process over phone
• Excellent supportive and educative skills
• Strong listening empathizing, compassion, and communication skills

Work Experience:

Telephone Triage Nurse, August 2005 – Present

Veterans Affairs, Veterans Health Administration, Lakeland, FL

• Gathered assessment details from patients to develop a triage call.
• Communicated effectively over phone to recognize the patient’s health concerns.
• Managed to perform a primary assessment on every patient call.
• Provided appropriate guidelines in a language the patients understood.
• Adhered to standardized protocols to assess and formulate a plan of care.
• Ensured to accurately enter all pertinent information concerning patient into the medical record (EMR).

Telephone Triage Nurse, May 2000 – July 2005

Orange Coast Women’s Medical Group, Lakeland, FL

• Performed to establish triage calls and maintained relevant data.
• Provided all pertinent information after analyzing the health concerns of the patient.
• Managed to facilitate appointments over the phone on the nearest date/time.
• Managed to use approved medical abbreviations while documenting.
• Adhered to all the established policies and worked towards established goals.
• Ensured to inform the patients about the facilities and decisions by providing care advice and prevention-based concepts.

Education

Associate of Science in Allied Health Science, Alpena Community College, Alpena, MI

Example #2

Objective To secure a position as a Telephone Triage Nurse where I can use my well developed communication skills for patient treatment, and patient advocacy.

Career Profile:

• Excellent ability to assess patients over the phone.
• Good listener of patients explaining their symptoms.
• Extensive experience working in a call center especially in nursing triage.
• Wide knowledge of general office practices and procedures.
• Extended ability to communicate with other employees, patients, providers, and other business contacts in a courteous and professional manner.

Nursing Experience:

Telephone Triage Nurse, 2004 to till date

Good Samaritan Hospital, Baltmore, MD

• Provided patient education regarding medication, compliance, drug therapies, injections and disease states.
• Answered calls from patients over the telephone and made determinations about whether or not a patient’s medical concerns require a doctors attention.
• Contacted patients, as directed by providers, protocol, by phone and in person.
• Assisted with physician calls on inpatients.
• Assessed patient’s symptoms over the phone.

Academic Background

RNC Certification, 2004

Vanderbilt University, Nashville, TN

B.S in Nursing, 2003

Columbia University, New York, NY