Workforce Management Analyst Resume

Feel free to use this Workforce Management Analyst Resume example to update your own resume. Even though this is a free resume example, it is important to adjust your own resume to present your relevant work history and skills according to the job you are applying for.

Our resume examples are written by certified resume writers and is a great representation of what hiring managers are looking for in a Workforce Management Analyst Resume. Use this example for reference as you create your own resume or use this easy resume builder that will guide you through every step of your building your resume in just a few minutes.

CREATE YOUR RESUME

Here is the Workforce Management Analyst Resume example:

David Harmer

4620 N Western Ave

Atlanta, GA 30315

(555)-555-5555

[email]

Job Objective To obtain a challenging Workforce Management Analyst position in a well reputed organization.

Highlights of Qualifications:

Proficient with Workforce Management systems (TCS, CMS, NRC)
Ability to effectively interact with all levels of management and non-management team members
Ability to analyze performance reports and provide suggestions and recommendations
Ability to identify issues, develops ideas, and provides innovative and creative resolution

Professional Experience:

Workforce Management Analyst

Calabrio Inc., Atlanta, GA

August 2005 – Present

Developed and prepared long range capacity and workload requirements.
Identified optimal work schedules and workload requirements.
Designed, built and maintained databases and spreadsheets tracking key service statistics.
Monitored and examined performance against established service level objectives.

Workforce Management Analyst

Harris Bank, Atlanta, GA

May 2000 – July 2005

Updated weekly forecast as needed based on analysis of real time workload.
Entered adherence and schedule exceptions into workforce management software.
Generated and created operational performance reports.
Produced and prepared schedules for shift bids.
Coordinated with all sites on all operational issues impacting service level.

Education

Bachelor degrees in Statistics

University of Chicago, Chicago, IL