When writing a Passenger Service Agent CV, it is best to present information in ways that potential employers would instantly find skills and credentials specific to the job. Highlight your experience with passenger services, customer services, ticketing and reservation procedures, revenue generation, and airport documents processing. Emphasize your credentials by presenting the most recent achievements on top in your educational and career history section. Strong interpersonal and management skills, as well as flexibility, are key traits desired by employers for this position. A sample CV of a Passenger Service Agent is presented below to help you make your CV stand out.
| Inga Mcfadden
P.O. Box 356, 7312 A Road, Coatbridge, Lanarkshire, Z7 6OF Date of Birth:July 1st, 1990
Email:[email] Mobile: 07474 788173 Tel:01866 717587 |
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|
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| PERSONAL STATEMENT |
| My objective is to provide traveling guests excellent service and assistance in line with the mission, philosophy, and goals of the company. As a passenger service agent, I intend to provide a quality experience to guests by efficient transaction of ticket sales, transfers, refunds, baggage handling, and other related services. My years of experience enriched my understanding of airline processes and enhanced my capabilities as a liaison between the passengers and airline personnel. One of my objectives is to prevent or resolve conflicts as efficiently as possible. This being said, I am confident that I can be a useful part of the company. |
| SKILLS |
| Admirable experience in monitoring all passenger services on a one on one basis
Exceptional knowledge of various reservation procedures
Remarkable knowledge of all airport regulations and procedures
Ability to resolve all passenger issues confidently
Ability to remain calm and resolve all passenger issues efficiently
Proficient in managing all official passenger documents |
| EDUCATIONAL BACKGROUND |
| BSc (Hons) in Aviation Management
University of Portsmouth |
Winston Churchill Avenue
September 2008 – July 2011 |
|
| A-levels: English Language, Chemistry, Mathematics, Physics
Dundee College |
Dundee
October 2006 – July 2008 |
|
| GCSEs: English Language, Chemistry, Maths, Physics
Lantern of Knowledge Secondary School |
Leyton
September 2001 – July 2006 |
|
| CAREER HISTORY |
| Dover Calais Ferries Ltd
Passenger Service Agent |
Dover
September 2012 – Till Date |
|
- Ensured compliance to all customer services and regulations.
- Administered work as per boarding gate procedures and airline requirement.
- Monitored various travel documents and ensured validity of documents.
- Managed passenger baggage and ensured there is no delay.
- Communicated with all passengers and ensured consistency of services.
- Assisted in reconciliation of passenger tickets and performed various duties.
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|
| Airport Terminal Services
Passenger Service Agent |
Flushing
September 2011 – September 2012 |
|
- Documented all process and ensured compliance to airline regulations.
- Prepared various reports for all misplaced and MIS routed baggage.
- Coordinated with various agencies for all security and flight dispatch.
- Maintained record of all monies and credit card payments.
- Maintained optimal level of customer services for all customer services.
- Administered all ticket sales and provided refunds and exchange as per requirement.
|
|
| REFERENCES |
| Zena Knox
Ap #617-4822 Cras Avenue, Coatbridge
Shetland, Z55 8IT
Mobile: 07719 053280
[email] |
Zephr Fry
P.O. Box 979, 5139 Tellus Av., Coatbridge
Shetland, Z55 8IT
Mobile: 07956 127885
[email] |
|
|
| Inga Mcfadden
P.O. Box 356, 7312 A Road, Coatbridge, Lanarkshire, Z7 6OF Date of Birth:July 1st, 1990
Email:[email] Mobile: 07474 788173 Tel:01866 717587 |
|
|
|
| PERSONAL STATEMENT |
| My objective is to provide traveling guests excellent service and assistance in line with the mission, philosophy, and goals of the company. As a passenger service agent, I intend to provide a quality experience to guests by efficient transaction of ticket sales, transfers, refunds, baggage handling, and other related services. My years of experience enriched my understanding of airline processes and enhanced my capabilities as a liaison between the passengers and airline personnel. One of my objectives is to prevent or resolve conflicts as efficiently as possible. This being said, I am confident that I can be a useful part of the company. |
| SKILLS |
| Admirable experience in monitoring all passenger services on a one on one basis
Exceptional knowledge of various reservation procedures
Remarkable knowledge of all airport regulations and procedures
Ability to resolve all passenger issues confidently
Ability to remain calm and resolve all passenger issues efficiently
Proficient in managing all official passenger documents |
| EDUCATIONAL BACKGROUND |
| BSc (Hons) in Aviation Management
University of Portsmouth |
Winston Churchill Avenue
September 2008 – July 2011 |
|
| A-levels: English Language, Chemistry, Mathematics, Physics
Dundee College |
Dundee
October 2006 – July 2008 |
|
| GCSEs: English Language, Chemistry, Maths, Physics
Lantern of Knowledge Secondary School |
Leyton
September 2001 – July 2006 |
|
| CAREER HISTORY |
| Dover Calais Ferries Ltd
Passenger Service Agent |
Dover
September 2012 – Till Date |
|
- Ensured compliance to all customer services and regulations.
- Administered work as per boarding gate procedures and airline requirement.
- Monitored various travel documents and ensured validity of documents.
- Managed passenger baggage and ensured there is no delay.
- Communicated with all passengers and ensured consistency of services.
- Assisted in reconciliation of passenger tickets and performed various duties.
|
|
| Airport Terminal Services
Passenger Service Agent |
Flushing
September 2011 – September 2012 |
|
- Documented all process and ensured compliance to airline regulations.
- Prepared various reports for all misplaced and MIS routed baggage.
- Coordinated with various agencies for all security and flight dispatch.
- Maintained record of all monies and credit card payments.
- Maintained optimal level of customer services for all customer services.
- Administered all ticket sales and provided refunds and exchange as per requirement.
|
|
| REFERENCES |
| Zena Knox
Ap #617-4822 Cras Avenue, Coatbridge
Shetland, Z55 8IT
Mobile: 07719 053280
[email] |
Zephr Fry
P.O. Box 979, 5139 Tellus Av., Coatbridge
Shetland, Z55 8IT
Mobile: 07956 127885
[email] |
|
